Performance Improvement Module (PIM) Phase II Workshop

Course Description

Who Should Attend:

This workshop is appropriate for any child support enforcement (CSE) worker responsible for processing and maintaining support cases to ensure that current support is a reliable source of income for families and that arrears owed are paid.

Overview and Focus:

The focus of the workshop is to introduce the Performance Improvement Module (PIM) Phase II that will provide Domestic Relations Section (DRS) workers with a method for selecting support cases that require action thereby improving collections on current support and arrears resulting in a positive impact on Federal performance measures.

Topics Addressed:

The primary topics addressed in the workshop are the following:

Accessing the PIM Phase II application
Reviewing available search options
Reviewing various tabs and screens included in PIM II including but not limited to:
- Worker Dashboard
- Case Information
- The Matrix
- Employer Wage Attachment Information
- Statistics Across Cases
- View Scheduling Requests

Length of program:

3 hours

Course Level

Workshop These brief intensive educational programs are designed for a relatively small group of people and focus on techniques and skills in a particular field.